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The New ECS Imaging Helpdesk

August 3, 2015 in General News |
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Starting on August 1, 2015, we will be going live with our new Connectwise CRM. Connectwise will allow us to maintain the same level of quality customer service that you’ve come to expect, as well as provide us with streamlined processes to more efficiently handle individual support requests. Starting next week, anytime you e-mail the ECS Support team at helpdesk@ecsimaging.com a support ticket will be automatically generated and assigned to one of our skilled Laserfiche Specialists.

Email conversations will be logged to create effective support documentation and provide you with a single  channel of communication with our technicians. Your organization may use  an internal troubleshooting process before contacting our Helpdesk. Always speak first with your system administrator.

It’s that simple! You aren’t required to take any extra steps. Just remember to send your support e-mails to helpdesk@ecsimaging.com instead of support@ecsimaging We won’t completely turn off the old e-mail address until August 31, 2015 to make sure that everyone has time to adjust.

Still confused? No need to worry, you can still give us a call at (877) 790-1600 and we will manually document your issue and create a support ticket.

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First Foundation, Inc. – 2014

"ECS has been very great to us...we consider them a key component in making sure that our Laserfiche initiative is successful."...

Valley Mountain Regional Center – 2014

"ECS is the bright spot...With ECS you can get and talk to someone who's a SQL expert, someone who's a...

Victor Valley Transit Authority – 2014

"Laserfiche is a very clean, easy to access repository. It's much easier to retrieve files. Our files aren't getting lost...

City of Indio Water Authority – 2014

"You guys have a great staff to work with. If we have any questions we just contact you on the...

Lakeside Fire Department – 2014

"Anytime I have a question or concern I get a quick response whether by phone or by email." -Ashleigh Copenhaver

South Tahoe Public Utility District – 2014

"They do everything they can to extend the red carpet and make Laserfiche as easy as it can possibly be."...

Tahoe City Public Utilities District

"ECS Staff is excellent!" -Sean Barclay

University of Southern California Card Services

"Everything was great! ECS Staff Rocks!" -La Vern Braziel  

Pacific West Asset Management

“Thank you so much Debbie once again another GREAT conference, I truly enjoyed it.  Have a great weekend, thank you...

PPG Aerospace Transparencies

“Sophia was AWESOME!!!!  Yes, my problems were resolved.  Thank you.” -Elias Garcia

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