January 2026 ECS Imaging Newsletter
Message from ECS Imaging’s Former CEO Debbi Bodewin
We sincerely appreciate everyone’s loyalty, trust and collaboration with ECS Imaging over our 30-year legacy, and in this exciting milestone forward with MCCi!
Our greatest reward is serving our customers, and we want to thank you for being an essential part of our story. In this sequel, we offer you many new solutions and opportunities for innovation.
As with ECS’ values, we both extend to you our unwavering commitment to your Laserfiche success. Together, we offer our combined expertise, an exceptional service record, all with a caring approach. As we look forward to this exciting new year, we extend our deepest gratitude to our continued partnership in 2026!
ECS Newsletter Updates in 2026
Starting later this month, the ECS newsletter will be combined and sent through the MCCi newsletter. This will ensure you stay informed about upcoming events, news, and important updates in the Laserfiche community. Keep an eye on your inbox with updates from marketing@mccinnovations.com
MCCi Customer Support Portal
We’re thrilled to share some exciting news about enhancements to our technical support team! As you know, ECS Imaging and MCCi joined forces earlier in 2025, and we’re now taking the next big step to enhance your support experience.
Starting in 2026, we’re uniting our two support teams, allowing us to provide you with even more resources and extended support hours. You can now reach our dedicated Technical Support Team from 5 AM to 5 PM PST, offering you greater flexibility and accessibility.
We want to ensure you have all the ways to connect with our amazing support team:
▪ Email: You can continue to reach us at helpdesk@ecsimaging.com, and you can also now email support@mccinnovations.com.
▪ Phone: You can continue to call 877-790-1600 Option 1, or you can also call 866-942-0464.
▪ Customer Portal: https://mcci.myportallogin.com (You should be able to “Sign Up” using your email address).
We’re committed to delivering exceptional support and can’t wait to serve you better with these new enhancements!
Want to Learn more about Laserfiche’s AI capabilities?
Laserfiche AI solutions are offered in the Laserfiche Cloud and Subscription self-hosted licensing platforms. Laserfiche AI integrates Generative Artificial Intelligence directly into your system. It analyzes document content, extracts data, answers questions, and automates processes that previously required manual review.
For the Self Hosted option, you can connect to your own LLM. The Workflow activity provides an integration point for Web Service connections to different AI providers and can call directly into AI services. This provides:
▪ Developer/integrator tool to easily build web services connections to external AI service in workflows.
▪ Harness AI in your own processes to automatically label and route documents.
▪ Build compliance tools such as adding image descriptions and identifying PII, redactions and endless more.
CHECK OUT MANY AI FEATURES HERE >
Laserfiche Empower Scholarship Passes
MCCi is offering complimentary Empower Passes to the Laserfiche Empower Conference April 27 – April 30, 2026, at Mandalay Bay Resort & Casino in Las Vegas, Nevada. Please reach out to your Success Consultant for instructions on how to request your pass today! This offer is on a first come, first served availability. Debbi, Josh, Pete, and Laura
We will also be having our Annual Customer VIP Event on Wednesday evening.
Limit 2 Scholarships per Organization at this time.
MCCI Live and On-Demand Webinars
Get ready for a brand-new year of Live Webinars featuring exciting new training topics. Check out the On-Demand Webinars & Trainings any time to learn from industry experts providing access to critical product knowledge at your fingertips!
LASERFICHE NEWS
What’s New in Laserfiche Cloud
Smart Chat Enhancements
Query Folders with Smart Chat – Smart Chat can now answer questions about the contents within folders and Smart Chat will include any documents or subfolders within them when generating a response.
Copy Smart Chat Responses to Clipboard – A new copy icon in the chat interface lets you conveniently copy key sections or full responses directly to your clipboard to paste or share elsewhere whether that’s a snippet of code, a structured table, or the entire response.
WATCH THE FULL RELEASE VIDEO >
And visit www.laserfiche.com/products/ai to learn more!
Laserfiche Cloud Tip of the Month
You can change your Start page after signing into Laserfiche
Sign in to Laserfiche Cloud and navigate to the Account Administration overview page. From the app picker, select the Overview app. Next to Default application, choose your desired application. For example, if you want to be automatically redirected to your Laserfiche repository, select the Documents options. Once you set this up, you will be automatically redirected to the selected application whenever you sign in to Laserfiche Cloud.
Free Laserfiche Webinars
Upcoming Free Webinars for January
▪ Laserfiche Administrator 101: Get Started with Your System – January 16, 2026
▪ 2026 Predictions: AI’s Impact on Information Management & Ghost Content – January 21, 2026
▪ Empower Office Hours: Recommended Courses for You – January 21, 2026
▪ Scale Laserfiche Enterprise-Wide – January 27, 2026
New Laserfiche Certificate Series Available
Getting Started with Forms in Laserfiche 12
This series has been updated to reflect the powerful new features and functionality introduced in our latest software release! This update ensures that users are equipped with the most relevant skills and insights to take full advantage of the enhanced capabilities now available. From streamlined processes to smarter automation, the new release transforms how users interact with the software.
▪ Recommended Training – Free
▪ Certification Assessment – $160
Certification Length: 6 hours, 10 minutes
