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Government Experience Award Winners Recognized for Enhanced Digital Web Strategy, Transparency, Innovation and More

September 26, 2018 in General News |
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Winners of the second annual competition offer citizens increasingly sophisticated digital user experiences.

The Center for Digital Government (CDG) today announced the winners of the 2nd annual Government Experience Awards.

The awards recognize the achievements and best practices of states, cities and counties that have gone to the web and beyond to radically improve the experience of government and push the boundaries of how citizen services are delivered. Top government jurisdictions, agencies and departments will be honored at an awards event Sept. 28 in Austin, Texas.

“State and local governments are responding to citizen wants and needs with increasingly sophisticated online experiences,” said Dustin Haisler, chief innovation officer for the Center for Digital Government. “This year’s Government Experience Awards winners have well-designed websites and innovative channels that provide citizens meaningful information and services, robust data integration and an exceptional user experience.”

The 2018 Government Experience winners include:

Overall State Government Experience Winners:
1st Place – State of Utah
2nd Place – State of Maryland
3rd Place – State of Indiana
4th Place – State of Mississippi
5th Place – State of Arkansas
5th Place – State of Michigan

Finalists
State of Alabama
State of Georgia
State of Maine
State of Nebraska

Overall County Government Experience Winners:
1st Place – Oakland County, MI
2nd Place – King County, WA
3rd Place – County of San Diego, CA
4th Place – Larimer County, CO
5th Place – Miami-Dade County, FL

Finalists
DeKalb County, GA
Fairfax County, VA
Jefferson County, CO
Pierce County, WA
San Luis Obispo County, CA

Overall City Government Experience Winners:
1st Place – City of Louisville, KY
2nd Place – City of Los Angeles, CA
3rd Place – City of Tuscaloosa, AL
4th Place – City of Baton Rouge, LA
4th Place – City of San Diego, CA
5th Place – City and County of Denver, CO

Finalists
City of Albuquerque, NM
Village of Bayside, WI
Consolidated City and County of Indianapolis & Marion County, IN
City of Tyler, TX

Government Experience Innovation Award Winners:
Albuquerque 311 Service Requests for Amazon Alexa
Miami-Dade County Smart City Operation Center – Public-Private Partnerships
Maryland Enterprise Widget Framework (EWF)
Utah AI Feedback Analysis

In addition to the Overall and Innovation awards, Project award nominations have a single focus area and can include more than one channel of interaction (for example mobile and web). Twenty-seven Government Experience Project Awards were presented in six categories this year.

View the complete list of Government Experience awardees here.

For 20 years, CDG’s Best of the Web Awards recognized and benchmarked state and local government progress online. Additionally, the Digital Government Achievement Awards recognized agency and department websites and apps. Both contests have now been replaced with the Government Experience Awards.

The Center thanks Accela, Amazon Web Services, DellEMC, Deloitte, IBM, Laserfiche, McAfee, NEC, NIC, Nutanix, Pure Storage, SHI, Spectrum Enterprise, Tanium, Tyler Technologies, Verint, and Verizon, underwriters of the 201 8 contest and awards program.

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