Case Management

Case Management

Improve response times to service requests

Quickly intake, process and file all documentation for financial assistance, medical care, housing needs, childcare and more.

  • Automatically extract data from electronic, PDF and scanned forms, eliminating the need for manual indexing, sorting and filing.
  • Upload photos from mobile devices and cameras directly into client files.
  • Eliminate paper with client e-forms submissions and processing.
  • Allow clients to sign documents electronically to reduce processing time.

Reduce service delays and expedite decisions

Provide offsite access and automatic updates to case workers, supervisors and other administrators.

  • Send automatic email notifications when a new case is assigned.
  • Access and update case documentation on laptops, tablets and smartphones.
  • Instantly locate any client’s complete, most up-to-date paperwork using multiple search options.
  • Route critical cases to an expedited queue with one click.
Form a complete view of case information

Connect case files with state and county databases.

  • Share documents collected from clients electronically between Laserfiche and court management systems, police records and state databases.
  • Trigger the creation of new cases by pulling information from multiple databases.
  • Autofill document fields to eliminate rework and data entry.

John Smith

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