Business Process Management
Business Process mangement

Laserfiche Rio was designed to be implemented as a foundational component of an organization’s technical architecture. The multi-server, multi-repository model provides unmatched deployment flexibility, puts system topology in your hands and is especially well suited for shared services strategies.

Laserfiche is unique in the ECM industry in that all system components were designed to work together. This allows us to provide unique functionality – such as extending the workflow process to the point of capture and deploying formalized records management functionality transparently that creates highly customized, rapidly deployed and cost-effective solutions.

Laserfiche Advantages

The Laserfiche Enterprise Content Management system is designed to be straightforward to purchase, deploy, extend, administer and support. Our solutions give IT managers central control over their information infrastructure, including standards, security and auditing, while still offering business units the flexibility to react quickly to changing conditions. To simplify system administration, the Laserfiche product suite is built on top of Microsoft technologies, deploys quickly and easily scales to accommodate both an increasing number of users and high-volume repository growth.


Laserfiche Forms

ROI increases exponentially when you extend your business processes to the point of capture. Laserfiche Forms makes it easy to capture information, process it quickly and make sure that it’s accessible to authorized employees throughout your organization.

With Laserfiche Forms, there is no “paper form” or “document,” but instead a rich UI and integration with workflow and mobile that allows the efficient movement of business information.

Once a form has been submitted, an embedded workflow engine and dashboard ensure that appropriate action is taken quickly, allowing organizations to make measurable, targeted improvements in employee productivity. And because Laserfiche Forms is an integrated part of the Laserfiche suite, it’s easy to securely store, organize and apply version control and records retention rules to all the information you collect.


Laserfiche Mobile™

As employees become more self-sufficient in meeting their IT needs, IT departments are looking for ways to give employees more choice in the devices they use to access the corporate network while still maintaining GRC standards.

As part of a DoD 5015.2-STD-certified ECM solution, the Laserfiche Mobile app for iOS and Android simplifies mobile capture and makes it easy for employees to interact with stored content and create and upload electronic documents from the field.

As part of the Laserfiche ECM system, the the Laserfiche Mobile app extends governance, risk and compliance standards all the way to mobile devices. By tracking and auditing all mobile activity occurring in Laserfiche, Laserfiche Mobile combines the flexibility of mobility with the iron-clad security and audit-proof compliance you’ve come to expect from the Laserfiche suite.


Download the Laserfiche Mobile app from the App Store or Google Play

Business Process Collaboration

Collaboration isn’t always content-based, but most ECM systems don’t give you the means to manage collaboration that involves processes instead of documents.

Business process collaboration involves designing a solution around a process—not the other way around. It means delivering content through a process-centric interface and using technology to get the best out of the people involved in the process, instead of forcing them to get things done outside the system.

Laserfiche ECM is designed to facilitate communication and collaboration, help resolve conflict and automatically escalate issues as necessary. And even though all processes are powered and presented through Laserfiche, users don’t even know they’re using a content management system.

Capture Workflow

Laserfiche significantly changes the way content is captured, processed and classified. Laserfiche Quick Fields is the only production-level document capture and processing platform developed exclusively for a specific ECM system—which allows organizations to unite the document capture process with the document-driven business processes they’re seeking to automate.

With Laserfiche, regardless of how documents are captured—through dedicated or desktop scanners, networked printers, fax servers, ERP systems or online forms—a single, centralized system cleans up, processes, classifies and files all incoming content. More importantly, our innovative approach extends business process to the point of capture, makes information accessible immediately and audits interaction with information, regardless of where it is in the capture process.


Laserfiche Quick Fields includes a variety of tools to automate document identification, indexing, classification and processing.

Federated Search

Fundamentally, we believe the more content our customers capture, the more benefit they get from our software. To ensure your ability to work with your content—even content that isn’t stored in Laserfiche—we provide functionality that simply isn’t available with other ECM systems

One thing that’s unique about Laserfiche is the way we utilize proprietary search technology developed exclusively for the system. The Laserfiche search engine was developed specifically for Laserfiche and provides the ability to find information based on document contents, metadata, location, relationship, system properties or any combination.

While developed for Laserfiche, our search engine provides federated search capabilities and can index other data stores, repositories and Websites. This capability allows organizations to utilize a single search provider that is highly optimized for the Laserfiche content repository, but that can also be tuned to provide accurate and relevant results from a variety of resources.


Laserfiche provides federated search capabilities and can index other data stores, repositories and Websites.

Transparent Records Management

With records management capabilities built into the core architecture of the system, Laserfiche provides the ability to deploy a universal repository to manage the life cycle of all enterprise information assets, while providing the flexibility to offer each business unit a look and feel tailored to their unique needs.

Combined with the unique document capture and processing capabilities of Laserfiche Quick Fields, the system can be deployed in a way that automates the classification of incoming information while hiding the rigid structure of a formalized file plan from the average system user.

Learn more about Laserfiche Records Management Edition

Business process management

Dynamically configure multiple views of the same repository, so the records management layout isn’t exposed to general users.


Proper e-Governance begins with secure, authentic data. Because the Laserfiche Content Server offers document imaging, document management and records management capabilities built into the core system architecture, it provides the records management, security, auditing and information integrity functionality necessary to ensure proper e-governance.

Whether upon capture or at a later time, a document in Laserfiche can have a digital signature applied to it. If that document is then altered, the signature is invalidated. Users can also be associated with a particular signature so that they can sign documents to signify approval. This functionality was verified as part of Laserfiche certification according to the Victorian Electronic Records Strategy (VERS) specification, an international standard for maintaining and verifying document integrity.

Laserfiche VERS certification complements Laserfiche’s DoD 5015.2 certification, which ensures that documents are properly organized and managed. Together, the two certifications guarantee a multi-faceted set of information governance tools that manage a document’s life cycle from initial capture to lasting record.

Learn more about Laserfiche digital signatures

business process management

Verify and validate document authenticity with tamper-proof digital signatures.

Deployment Flexibility

Laserfiche Rio was developed specifically to meet the needs of organizations who view ECM technology as a foundational component of their technical infrastructure. With bundled functionality, unlimited content servers and its own licensing server, the system provides you with unmatched deployment flexibility.

Named user licenses with significant volume discounts simplify the procurement process, eliminating long requisitions and making budgeting for an enterprise deployment much easier. And unlimited content servers provide support for virtualization, mirroring, test, development and other environments without the need to purchase additional software licenses—which puts you in complete control of system topology, high availability and recovery.

However you choose to deploy Laserfiche Rio, you’re empowered with an ECM infrastructure that’s designed to maintain momentum, minimize risk and ensure your final solution meets your needs.

  • Bundled functionality gives every department access to the tools they need.
  • The licensing model allows for the deployment of unlimited servers and repositories.
  • Named user licenses make it easy to determine licensing needs.
  • Active clusters and offsite mirrors can be stood up for high availability and disaster recovery.
  • Test and development systems can be deployed.
  • Data can be segregated to meet compliance regulations.
  • Different business units can have completely separate systems.

business process management

Governance, Risk & Compliance (GRC)

Because managing information is intrinsic to GRC, Laserfiche provides a methodology for optimizing your ECM deployment with GRC in mind.

  • Use Laserfiche as the universal point of control for information assets and the governor for complete information life cycle management. Laserfiche can interpret information context and apply rules for classifying and managing information without user intervention—a good way to automate records retention and disposition policies.
  • Use Laserfiche as integrative middleware that connects to other software applications or components. Users can access Laserfiche directly or through any other application they work with. By design, middleware makes sharing information resources transparent to users and provides consistency, automation and security.
  • Implement Laserfiche as a shared-service platform. This is particularly attractive to technology departments, as it enables them to develop business processes that can be repeated across the enterprise, allowing optimal resource efficiency, cost and service performance.

How GRC and ECM provide a methodology to ensure sustainable business operations

Laserfich-ECM- business process management

ECM as a Shared Service

In early days, content management was deployed to meet departmental needs in certain niches in the organization. Now, content management is recognized as an enterprise need: an infrastructure investment rather than a niche application. And if ECM functionality is offered to the enterprise, it makes sense to offer that functionality as a shared service—a way to cost-effectively meet the content management needs of large user bases with diverse requirements for various components of ECM functionality. Access to the ECM system is given to newly hired staff members in the same way they are given a computer, a phone and a system login.

With Laserfiche, defining a core set of functionality and standardizing on a comprehensive foundation facilitates tailored system expansion in the most efficient and cost-effective manner. Standardizing on Laserfiche allows IT departments to develop business processes that can be repeated across the enterprise, allowing optimal resource efficiency, cost and service performance. Laserfiche also takes advantage of existing Microsoft standard skill sets—and shared skill sets are as important as any technology offered as a shared service.

SHARED SERVICES Management Flows Overlay

ECM Business process management

ECM as Integrative Middleware

As an open platform, Laserfiche facilitates and encourages integration. Laserfiche is designed around an open architecture and utilizes non-proprietary file formats wherever possible to facilitate integration and the sharing of the information it manages with other systems.

The Laserfiche SDK, available to customers and integrators, is the same programming interface Laserfiche developers use to develop all client-facing applications, so it’s comprehensive in scope, well-tested in production environments and well-documented. The SDK includes COM, .NET and Java libraries, as well as an ADO.NET provider. To help our customers perform as much integration and customization as they prefer, we provide a great deal of educational resources including a library of sample projects, online training courses and hands-on labs taught by product developers at the annual Laserfiche Institute Conference.

Service Advantages:


Laserfiche is designed to be straightforward to purchase, deploy, extend, administer and support. It offers the versatility of both a turnkey ECM solution and build-to-suit options.


The Laserfiche product suite is built on top of Microsoft technologies, deploys quickly and easily scales to accommodate both an increasing number of users and high-volume repository growth


Laserfiche provides central control over their information infrastructure, including standards, security and auditing, while still offering business units the flexibility to react quickly to changing conditions.

John Smith
Move your organization forward with the Laserfiche ECM platform

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About Laserfiche

laserficheSince 1987, Laserfiche® has used its Run Smarter® philosophy to create simple and elegant enterprise content management solutions. More than 40,000 organizations worldwide—including federal, state and local government agencies and Fortune 1000 companies—use Laserfiche software to streamline documents, records and business process management.

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