Starting on August 1, 2015, we will be going live with our new Connectwise CRM. Connectwise will allow us to maintain the same level of quality customer service that you’ve come to expect, as well as provide us with streamlined processes to more efficiently handle individual support requests. Starting next week, anytime you e-mail the ECS Support team at email@example.com a support ticket will be automatically generated and assigned to one of our skilled Laserfiche Specialists.
Email conversations will be logged to create effective support documentation and provide you with a single channel of communication with our technicians. Your organization may use an internal troubleshooting process before contacting our Helpdesk. Always speak first with your system administrator.
It’s that simple! You aren’t required to take any extra steps. Just remember to send your support e-mails to firstname.lastname@example.org instead of support@ecsimaging We won’t completely turn off the old e-mail address until August 31, 2015 to make sure that everyone has time to adjust.
Still confused? No need to worry, you can still give us a call at (877) 790-1600 and we will manually document your issue and create a support ticket.